Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. You can always contact us for any return question at firstname.lastname@example.org
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable items, custom orders, special orders or personalized items and personal care goods such as beard and beauty products. Please get in touch if you have questions or concerns about your specific item at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
All orders are processed and packaged within 5 business days. As soon as we package your order we will send you a shipping confirmation email with your shipping details and a link to track your parcel online.
Once shipped items take-
5-7 Business Days USPS First Class Mail)
3-5 Business Days USPS Priority Mail
**Due to the Coronavirus pandemic we have been experiencing extended delivery windows; however, if you do not receive your order within 10 business days, please contact us at firstname.lastname@example.org for further investigation**